DAMAGED SHIPMENT

What to do if...

... delivered goods do not match the with the invoice (shipped other goods, products missing)

Please contact us via email indicating the invoice number, your name, contact details and the description of the problem. We will contact you as soon as possible, either during the week or on the weekend to solve the problem to your satisfaction.

... the delivery is damaged (you find damage to any of the products)

The customer is obliged to check the delivery status along with the carrier (number of parcels, untouched packages or damaged boxes) and refuse to accept incomplete or damaged shipments.

Česká pošta

In case you accept damaged goods and will take notice of this fact only after the departure of the carrier, a claim has to be applied not later than the next business day after the delivery at your Czech Post branch. You will need the complete package, the invoice and your ID card. A member of the Czech Post staff will prepare with you a damage report and a claim for damages. After this please immediately notify us via e-mail providing all details (invoice number, what specifically is wrong and also your direct contact). We will contact you as soon as possible and inform you about the next steps.

Uloženka.cz

Avoid taking over damaged items. Otherwise tell this fact immediately to the project staff Uloženka.cz and arrange all neccessary. After that please immediately notify us via e-mail providing all details (invoice number, what specifically is wrong and not least also your direct contact).We will contact you as soon as possible and inform you about the next steps.

... you picked up the goods in person and but at home found it damaged

Because of the long distance that the goods travelled, this unfortunately can happen. However, to solve such a claim it is imperative to notify us in writing of this fact by e-mail on the same working day. Any later claims can not be taken into consideration. Goods must not be used - after use (weared clothes, used souvenirs, etc.) it cannot be excluded, that the complaint could be dismissed for obvious reasons. To claim the goods all packaging material must be supplied.

Note: The customer is obliged to submit the claimed goods clean and sanitized. The operator of FanObchod.cz may refuse to process a complaint that does not meet the above principles of general hygiene (Decree 91/1984 Coll., On measures against communicable diseases).

We’ll regularly inform you via email ahout the status of your complaint.

In addition, you can always check the current status during the course of a complaint via email using the RMA number.